Shipping policy
Shipping Policy – Rose & Camellia
Last updated: 02-06-2025
At Rose & Camellia, we do our utmost to ensure your order is processed and delivered promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipment of your purchases.
1. Processing Time
We aim to ship your order as quickly as possible.
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All orders are processed within 2 to 3 business days after receiving your payment.
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Orders are shipped via PostNL, including track & trace so you can monitor the delivery.
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Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Costs
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Free shipping is available for orders of €50 or more within the Netherlands.
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For orders under €50, standard domestic shipping fees apply and are calculated at checkout.
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International shipping fees (within Europe) vary by destination and will be calculated at checkout.
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All applicable shipping charges are clearly displayed before you confirm your order.
3. Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a confirmation email containing your track & trace link, allowing you to follow your shipment in real time.
4. Delivery Times
Estimated delivery times after dispatch:
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Netherlands: 1–2 business days
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European Union: 3–7 business days
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Delivery times may vary depending on the destination country and local postal services.
Please note: delays may occasionally occur due to holidays, customs processing, or carrier issues.
5. Shipping Locations
We ship to addresses in:
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The Netherlands
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All countries within the European Union (EU)
If your country is not listed at checkout or if you are unsure whether we ship to your location, feel free to contact us at atelierjude@collections.nl.
6. Incorrect Addresses
Please ensure your shipping information is accurate at the time of ordering. Rose & Camellia is not responsible for delays or undeliverable packages due to incorrect or incomplete address details provided by the customer.
7. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours of delivery with your order number and photos. We will help you resolve the issue.
8. Contact
If you have questions about shipping, international delivery options, or specific delivery requests, please contact us:
Rose & Camellia
Email: atelierjude@collections.nl
Phone: +31 6 25 54 68 36